THE EXPERIENCE
What can I expect from Pumpkinville?
Pumpkinville is a spooky, immersive experience for the whole family. The main attraction is Spook-Ademy, a playful immersive theatre show where every guest becomes a student in the art of the scare. Featuring a blend of digital content and live theatrical performances, this is a spooky treat for everyone. After the show, guests are able to relax in the Lantern Lounge, our spooky Halloween bar and cafe space, open to all visitors.
By night, the spooks draw in and guests can visit The Pumpkin Picturehouse, a cosy and atmospheric cinema showing seasonal vintage horror films or test their bravery in The Summoning, an exclusive, horror experience for only the truly brave - only available for guests 18+.
Where is Pumpkinville taking place?
You can find Pumpkinville on The Plaza at Gunwharf Quay
How long will Pumkinville run?
Pumpkinville will run from 24th October 2025 to 2nd November 2025
Does the experience take place in an indoor or outdoor venue?
The main show and the Lantern Lounge are both housed indoors - there is extension seating for our bar and café area outside that is available. Please note, queuing is outside so please prepare for all weather.
How long does the experience last?
The show will last approximately 25 minutes - you are free to explore the Lantern Lounge for as long as you please
What is ‘The Summoning’?
The Summoning is an exclusive horror attraction, meant to scare and thrill an adult audience. This is a scare experience designed to terrify you, so it is only available to guests over the age of 18. It is also not suitable for guests with heart, neck or back problems, or any other conditions that may be aggravated by such an experience.
Is there an age requirement?
There is no age requirement for our main show, however please keep in mind the experience will include live actors, video and sound. Our separate experience, "The Summoning" however is truly terrifying and only for people ages 18 and over.
Will food and beverage be available on site for purchase?
Yes - food and drink will be available both before and after your show experience at the Lantern Lounge, including a selection of snacks and alcoholic and non-alcoholic drinks.
Will there be merchandise for sale?
Yes - exclusive merchandise will be available on-site for purchase.
Can I bring food and drink to the experience?
No outside food or drink is allowed at the venue, with the exception of resealable bottles of water and anything that may be required for medical reasons.
ACCESS
When should I arrive for my booked session?
Please arrive at least 15 minutes before your scheduled show time - you are welcome to use the bar and café area, which includes plenty of seating, before the time of your show, so we encourage you to arrive early to be sure! If you miss the start of your show we will endeavour to accommodate you in the next available show but you will not be able to enter your originally booked show after it begins.
Can I bring animals? Are service dogs allowed?
Yes, Guide and Assistance dogs are allowed. No other animals will be permitted.
Is the venue accessible?
Yes, the venue is accessible, including access for wheelchairs. If you have any specific requirements you would like to discuss in advance, please contact us here.
What are the prohibited items at the experience?
You are not able to bring on to site large suitcases or backpacks that can not be reasonably carried by you at all times. You may be asked to place larger items, including strollers, in a holding area for the main shows, and we do not take any responsibility for lost or damaged items left in this area. Please see our Code of Conduct for more information.
Do you offer Carer tickets?
Yes, we offer a free ticket for carers.
Are there chairs available? Can I be seated during the show?
Please arrive at least 15 minutes before your scheduled show time - you are welcome to use the bar and café area, which includes plenty of seating, before the time of your show, so we encourage you to arrive early to be sure! If you miss the start of your show we will endeavour to accommodate you in the next available show but you will not be able to enter your originally booked show after it begins.
Will restrooms be available on site?
Due to our temporary set up, we do not have restrooms in ApolloDomes on site - however, they are available a short walk away within the Gunwharf Quays - please follow the signs on the day.
Can I take photos or record the experience?
You are welcome to take photos throughout the venue - and we encourage you to take photos with our props throughout the venue. However, there is no photos or videos within the main theatrical shows.
Is there a Lost & Found?
Please speak to a member of staff if you have lost an item whilst at the site. If you have already left, please register your lost item here.
Will there be an audio guide?
Unfortunately, this experience does not include an audio guide.
TICKETS
Can I purchase tickets at the door?
You can purchase tickets for PumpkinVille on the door.
Do I need to print my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play.
Are refunds allowed? Can I transfer my tickets to another person?
Unfortunately, according to our policy, tickets are non-refundable unless the event is cancelled or rescheduled. However, you have the option to resell or transfer your tickets since we do not require names for entry.
Can I make a group booking?
Unfortunately , we currently don’t do group bookings.
Do you offer press passes?
Please contact gwq@umpf.co.uk for press related enquiries.